Une idée , un objet , un sourire ...

Créations artisanales gravées au laser · Personnalisées · Fabriquées en France

Frequently Asked Questions

📦 Manufacturing and delivery times

What are your manufacturing lead times?

The manufacturing process is artisanal and rapid : each personalized creation is completed within 1 to 2 working days .
This short lead time is possible because each piece is made to order in my workshop.

What are the delivery times?

Two options are available depending on your needs:

  • Express Delivery: 1 to 2 days
  • Standard Delivery: 3 to 5 days

Can I track my order?

Yes, a tracking number is sent as soon as the item is shipped.


🌳 Materials & handcrafted production

Are your products made in France?

Yes, all creations are handmade in my workshop in Montreuil-Juigné (Pays de la Loire) .
Each piece is cut, sanded, engraved and assembled by hand.

What type of wood do you use?

I exclusively use linden wood, a light, thin and homogeneous wood, ideal for precise laser engraving and personalized gifts.


✍️ Personalization & custom creations

How to personalize an object?

Each product page offers a personalization field to indicate name, message, date, symbol or color.

Do you offer custom-made creations?

Yes, I regularly undertake unique projects. Describe your idea and I'll create a suitable mockup for you.

Can I receive a preview before the engraving?

For complex requests, a digital preview can be sent before manufacturing.


🔥 Laser engraving & rendering

Is laser engraving durable?

Yes, laser engraving is permanent : it marks the wood fiber directly and does not erase.

Can the result vary?

Slight variations in shade may appear depending on the linden wood fiber, making each piece unique .


🎁 Personalized gifts

Are your creations suitable as a gift?

Yes, they are perfect for a personalized gift : birth, wedding, birthday, christening, parties, Christmas…

Can I send a gift directly to the recipient?

Yes, you just need to provide your address when placing your order.


🧼 Maintenance & Durability

How to care for a linden wood object?

A soft cloth is sufficient. Avoid excess water and abrasive products.


🧾 Payment & security

What payment methods do you accept?

Credit card, PayPal and other secure solutions.


🛠️ After-sales service & returns

What should I do if my order arrives damaged?

Contact me with a photo: I will replace or remake the part quickly.

Are returns possible?

Yes, returns are possible within 30 days , except for personalized creations (except in the case of an error on my part or a defect).